Target keyword: customer support triage automation
Customer Support Triage & Follow‑ups Automation
Reduce backlog and missed follow‑ups in 30 days. AdminOps automates triage, routing, and SLA escalations across email, WhatsApp, Slack, and helpdesk tools.
Featured image: support triage workflow
Suggested image: omnichannel support queue with SLA alerts.
Real‑life scenarios we solve
- Multi‑channel chaos: requests arrive via email + WhatsApp + DMs; no single queue.
- Helpdesk cost pressure: Zendesk/Freshdesk feels expensive for basic triage.
- Field service delays: maintenance requests go unacknowledged for days.
- Slack‑heavy support: requests live in threads and get lost.
The short answer
- Unify intake and auto‑tag priority.
- Route to the right owner and set SLA timers.
- Escalate and follow‑up automatically.
What we automate
- Inbox + helpdesk intake (email/WhatsApp/Slack)
- Auto‑classification + routing
- SLA reminders + escalation queues
- Weekly backlog summaries
Comparison table
| Step | Manual | AdminOps |
|---|---|---|
| Triage | Manual | Auto tag |
| Routing | Manual | Auto assign |
| Follow‑ups | Manual | Automated |
| Reporting | Manual | Auto draft |
30‑day pilot
- Week 1 — Map channels + current SLAs
- Week 2 — Build routing + follow‑ups
- Week 3 — Parallel run + tuning
- Week 4 — Go live + ROI report
Pricing
- Pilot setup: $7,500
- Retainer: $4,000–$8,000/month
Related workflows
FAQs
How fast can we launch support triage automation?
Most teams launch a focused workflow in ~30 days, starting with a pilot.
Do we need to replace Zendesk/Freshdesk?
No. AdminOps works alongside your helpdesk or inboxes to automate the steps between channels.
What results should we expect?
Typical results include fewer missed follow‑ups, lower backlog, and faster SLA compliance.